Magento Commerce

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HelpDesk For Magento

Helpdesk For Magento module provides the support to their customers. It is a software suite that enables customer support to receive, process, and respond to service requests. Help desk builds on the definition to serve their customers by creating a powerful ticket-management platform that allows you to centralize all tickets with ticket status, priority, types and many more. We can easily increase the productivity by automating our ticket management via SLA, Events & Triggers, Ticket Rules etc. Help desk enables the support with web, email. Helpdesk For Magento module is the best helpdesk module for the Magento store owners and admins. With the help of this module customers can generate tickets for the store and the store owner/admin can easily manage those tickets in this module.

HelpDesk For Magento

Supervisor Login
User Name: supervisor
Password: demo123
Agent Login
User Name: agent
Password: demo123
Admin Login
User Name: demo
Password: demo123
Customer Login
User Name: demo@webkul.com
Password: demo123

Features

Working with All the Templates ( Including Responsive Themes) and source code is Open so can be easily customised.
Allow admin to create ticket status, ticket priority, ticket types, ticket custom field.
Allow to Merge tickets.
Allow split thread as new ticket.
Allow admin to create customers.
Allow admin to create organization and manage tickets based on Organization level.
Allow admin to create multiple Agents and agent level.
Admin can create unlimited agent group.
Allow admin to create roles.
Admin can define business hours and holidays based on SLA’s.
Allow admin to prepare responses with action.
Allow admin to create support center category.
Email tickets fetch support.
Reply by email.
Admin can create Service level agreements (SLA).
Complete Agents management system.
Event Triggers support found.
Custom fields support for tickets.
Complete and flexible ACL system.
Ticket Lock feature support.

HelpDesk Workflow

Blog

For blog and documentation: Webkul Blog

Ticket

For any query or suggestion please visit our ticket support system: Webkul Support

Store

For buying this product now: Webkul Store

Video Guide

Video Tutorial 1
Video Tutorial 2
Video Tutorial 3
Video Tutorial 4
Video Tutorial 5