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Magento Chat System
Magento Chat System is a very useful module by which customer can chat with the concerned person and clear their doubts regarding the products. The customer initiates the chat with the support agent assigned by the admin regarding their query. The customer can also provide feedback to the concerned support agent and also download the pdf of their conversation.
★ Socket based real time chat support system
★ All chat saves in magento
★ Admin can filter the chat as per his ease
★ Admin can create different agents to whom he can alot customers to chat
★ Customer can download their conversation in PDF format
★ Customer can report to manager if agent is not replying good.
★ Customer can rate and comment on agent profile.
★ When there is no agent is available then admin get an email with message.
★ admin can check the agent details in a grid.